Help Center / Customer Service

Most of our products have a delivery time of 4 to 6 business days after confirmation of your order. It is very important that you provide us with all the information so that we can send the product correctly and that your product arrives in the shortest time possible.

You can check the delivery time at the top where it says "DELIVERY TIME FOR THIS PRODUCT"

We have multiple 100% secure payment methods:

• Credit card
• Debit card
• PSE online payment
• Cash payment via Efecty
• 3-month interest-free credit from ADDI (Minimum order value $50,000 COP)
• Cash on delivery (You pay when you receive your order; This option is enabled for selected products and are marked with the cash on delivery seal)

The shipping cost depends on the size and weight of the product, the destination and the carrier. They usually have a shipping cost of $14,000 COP, but many of our orders have FREE shipping in Colombia and you can see it with the FREE SHIPPING seal.

Our cash on delivery option applies additional costs for the collection of the money charged by the carrier. These must be assumed at the time of receiving your order.

Remember to have the full amount in CASH at the time of delivery , so that you do not have any issues with the receipt of your order.

If you need to make a change or claim a guarantee on your order, we invite you to send us an email to servicioalcliente@weekbe.com and our customer service team will be contacting you within the next 24 - 48 hours explaining the process in an easy and fast way.

We invite you to read the product warranty policies which you can find on the product page.

If you have any problems with your order, please send us an email to servicioalcliente@weekbe.com and our customer service team will be contacting you within the next 24 - 48 hours.

We invite you to read the product warranty policies which you can find on the product page.

If your order has been cancelled, you should have received an email confirming the cancellation of your order. Additionally, you should have received an email with a code with the total value of your order that you can use to purchase any other product at Weekbe. Our codes have an expiration time of 1 year.

If you want your money back you must send an email to servicioalcliente@weekbe.com with:

• Order #
• Full Name
• ID number
• Account number (Bancolombia or NEQUI)
• Account type (Savings or checking)

You will receive support within a maximum of 7 business days (Business days are Monday to Friday)

If your order has not arrived, it may be that when you made the purchase you did not enter your email address or Email in order to verify the status of your order, we invite you to send us an email to servicioalcliente@weekbe.com and our customer service team will be contacting you within the next 24 - 48 hours.

We make 100% secure shipments throughout Colombia using all carriers.

We have the best logistics companies nationwide.

Buying on Weekbe Marketplace is 100% safe. We are monitored by entities such as the Superintendence of Industry and Commerce.

You can use the discount codes at the time of making your payment, below the details of your order you will find a box with the name "Discount code" you just have to enter it and click on the apply button. They only apply to online payments!